Machinery and Industrial
Supplies Sdn Bhd
No 19, Jalan Dua,
Off Jalan Chan Sow Lin,
55200 Kuala Lumpur,Malaysia
Tel: (+603) 9221 9898
Fax: (+603) 9221 7878
CUSTOMER SATISFACTION
SURVEY
Name
Position
Company
Tel No
Kindly select your
feedback to below questions.
Field Sales Personnel (Sales Officers)
How satisfied are you with our sales personnel in terms of:
a. Courtesy /
Helpfulness
b. Product
Knowledge
c. Commercial
Knowledge
d. Frequency of
visits
e. Fulfillment of
commitments made
f. Response Time
for answering requests / submitting quotes
Customer Service Personnel (Counter Sales)
How satisfied are you with our counter sales personnel in
terms of:
a. Courtesy /
Helpfulness
b. Product
Knowledge
c. Commercial
Knowledge
d. Fulfillment of
commitments made
e. Response Time
for answering requests /submitting quotes
f. Follow – up of
quotations
Post Order Services
How satisfied are you with our post order services in terms
of:
a. Standard
Deliveries
b. Requests for
urgent Deliveries
c. Commercial
Documentation
d. Completeness of
materials shipped
Product Quality
a. Overall Quality
b. Quality of
Packing
c. Product
Conformity to Specifications
d. Response to
Quality Complaints
Commercial Terms
a. How satisfied
are you with the credit terms of MIS
b. How attractive
do you find our pricing
Communication
a. How convenient
is it for you to get in touch with us?
- By Fax
- By Telephone
b. Are your phone
calls answered politely & efficiently?
c. Speed at which
telephone is answered
d. Do you get a
prompt response when you leave a message?
General
a. How do you rate
MIS vs its competitors?
b. Overall how
satisfied are you with MIS?
Would you like to suggest any products or services that MIS
can add to its current program so as to serve you better? If
so, please list them down or elaborate here below:
(We appreciate and thank you for the time that you spent in
filling up this questionnaire. Your feedback would be treated with
strict confidentiality and would help us in bettering the
products and services that we have been offering to you in
the past several decades.)
